Operations Manager

Overview

Job Title : Operations Manager

Reporting to : Divisional Manager

Key Interface : Customers

Store Managers / Supervisors

Operations Management team

All Fashion Division employees

Senior Management team (Fashion and JBG) External Business Contacts / Suppliers (as required) Operations Assistant Projects Team Merchandising Logistics HR IT Internal Audit Department Risk Control Brand Managers Finance Assistant Brand Managers Scope of the role :

A predominantly regionally based role that takes accountability for driving sales and profitability of a specific Country / Region through an existing (and expanding) store portfolio. Reviewing and monitoring the sales and stock performance of stores based in the region and proactively highlighting issues to the Brand Manager / Merchandising teams. A manager by influence that ensures stores based in their location deliver a consistent implementation of the Customer Service Proposition. The sphere of responsibility requires commercial decision making, the ability to operate across a number of differing Brands / priorities and a key focus on developing a unified team.

Job Specification

Scope of the role : A predominantly regionally based role that takes accountability for driving sales and profitability of a specific Country / Region through an existing (and expanding) store portfolio. Reviewing and monitoring the sales and stock performance of stores based in the region and proactively highlighting issues to the Brand Manager / Merchandising teams. A manager by influence that ensures stores based in their location deliver a consistent implementation of the Customer Service Proposition. The sphere of responsibility requires commercial decision making, the ability to operate across a number of differing Brands / priorities and a key focus on developing a unified team. Divisions to provide support to include. Key Objectives :

• Accountable for the achievement of the agreed annual Regional Business Plan
• Oversees the operation within a specific country / territory to ensure the smooth running of the Jawad Fashion Division
• Drive Area / Store Managers based within your region to meet and exceed agreed Business and Store level KPI’s
• Supports the Brand Manager to recruitment and develop Store Managers to support future promotion (succession) opportunities across the Fashion Division
• Accountable for ensuring store team vacancies are filled.
• Accountable for monitoring the geographical coverage of stores and ensuring necessary action is taken to address any staff availability issues.
• Accountable for ensuring all employees are aware of and adhere to Jawad Policies and Procedures.

Accountabilities and Responsibilities :

Contribute and influence the annual sales plan for each Brand / Store level based in the region

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