Call Center Operations Manager

We’re hiring a Call Centre Operations Manager to lead UK / USA campaigns and drive results. You’ll be running a team of 50–60 agents, keeping operations smooth, targets on track, and clients happy. If you have at least 2 years of experience in the industry and know how to get the best out of a call centre team, we want to hear from you.

Responsibilities

Manage daily operations for UK / USA campaigns with 50–60 agents

Oversee shifts, schedules, and performance targets

Monitor KPIs and improve campaign results

Train, coach, and develop staff to hit next-level goals

Ensure top-quality customer service at all times

Keep internal and external stakeholders updated and satisfied

Create a professional, fair, and motivating work environment

Spot process gaps and implement improvements

Requirements

Minimum 2 years’ experience managing call centre operations, preferably UK / USA campaigns

Strong leadership and team management skills

Excellent English communication (spoken and written)

Proactive, calm under pressure, solution-focused, and results-driven

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

Location : Rawalpindi, Punjab, Pakistan

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