Call Center Agents

Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue, and provide solutions and / or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal / team qualitative and quantitative targets. Job Specification

Good listening and spoken skills. Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. Location : Telecommunications - Rawalpindi, Pakistan.

#J-18808-Ljbffr