E-Commerce Operations Manager

We are seeking a highly organized and detail-oriented E-commerce Operations Manager to oversee the day-to-day operations of our Shopify store. This role is crucial in ensuring smooth order fulfillment, timely shipping, and excellent customer satisfaction.

Key Responsibilities :

• Process incoming orders efficiently and accurately.
• Shipping and Logistics :
• Generate shipping labels through the courier's portal.
• Track orders to monitor delivery status and identify any potential issues.
• Coordinate with courier services to resolve any shipping-related problems.
• Optimize shipping costs and delivery times.
• Customer Service :
• Respond to customer inquiries and resolve issues promptly.
• Provide excellent customer service through effective communication and problem-solving.
• Reporting and Analytics :
• Generate regular reports on key performance indicators (KPIs) such as order volume, shipping costs, and delivery times.
• Analyze data to identify trends and opportunities for improvement.

Job Specification

If you are a highly motivated individual with a passion for e-commerce and a commitment to delivering exceptional customer service, we encourage you to apply.

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