Global Operations Manager

Global Cloud Support Services Pvt Ltd, Pakistan

We are an IT firm providing third-party IT services worldwide. Our services include Break-Fixes, Roll-Outs, Data Center Support, Cisco Support, Network & Desktop Support, End User Computing, and IT Stock Storages.

Responsibilities

• Devising and maintaining office systems, including data management
• System design and implementation
• Defining policies and strategies for smooth operation of the IT company
• Managing operational teams
• Ensuring smooth running of operations
• Designing and developing quality assurance mechanisms
• Creating SOPs for IT operations
• Preparing documentation, briefing papers, reports, and presentations for clients
• Developing timelines for project and operational deliverables
• Handling administration matters of the sub-office
• Using IT systems / software to track project / task progress
• Communicating with international clients
• Overseeing costing and billing of operations
• Maintaining all project / operation documentation including service delivery plans
• Leading and directing project / operations team members
• Taking meeting minutes and following up with relevant department heads
• Conducting background research on assigned tasks and presenting findings
• Performing any other tasks assigned by the VP
• Documenting ideas (from oneself or received from VP / Top management) and designing implementation plans covering logistical, financial, technical, and human resource needs

Job Specification

Location : Islamabad, Pakistan

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