Director Operations

Director Operations Burraq Telecom Limited, Pakistan

• Coordinate the daily operation of the Engineering Department in an international matrix organisation. - Serve as single point of contact for all problems in the Field Operations environment; aggressively pursues root causes for service failures and communicates regularly to the Country Manager and the VP Operations. - Assist with new site turn up and development. Tasks may include resource planning, cost estimates and adherence to set deliverables. - Establish and maintain strong vendor relationships with local providers. - Develop or assist in the development and implementation of policies and procedures to ensure efficient and safe technical operation of the department. - Manage and execute against the local engineering budget. - Ensure compliance with accepted maintenance procedures and policies. - Ensure compliance with written operating plans and procedures, company policies, labour laws, and European Union rules and regulations, and Hazardous Materials. - Manage 24x7x365 support teams, schedule on-call rotation, assign truck-rolls, handle task assignment and projects. Recruit, manage and develop the field operations team. - Provide second level support for customer complaints, suggestions, and concerns. - Provide technical training to other departments as requested. - Manage staff aspirations and motivations in a rapidly evolving structure. - Ensure regulatory compliance, spectrum management, and timely ComReg reporting. - Monitor Industry and country technical developments, relations, and compliance meetings. - Resolve high-end customer and technical complex queries. - Provide local company technology leadership, presentations and education. - Coordinate implementation of new technologies including wireless, network performance and reliability improvements. - Oversee daily network performance and administration of Volume Control and other performance maintenance tools. - Prepare annual budgets as required. - Prepare license applications for new regions as required. - Participate in strategic planning and the development of contingency operation plans. - Ensure documentation repositories and final technical acceptances are complete and commissioned. - Manage local performance against policies for network security, backups, change requests, project implementations and network configurations.

Job Specification

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