Human Resource Manager

We are seeking an experienced Human Resources Manager to join our call center team. In this role, you will be responsible for managing the recruitment, training, and development of call center employees, ensuring compliance with company policies and regulations, and fostering a positive and engaging work environment.

Responsibilities :

Develop and implement HR policies and procedures to support the call center's objectives

Manage the recruitment process for call center employees, including job postings, resume screening, interviewing, and hiring

Develop and deliver training programs for call center employees, including onboarding, customer service, and technical training

Monitor and evaluate employee performance to ensure productivity and adherence to company standards

Develop and maintain employee schedules, ensuring adequate coverage for call center operations

Administer employee benefits, including healthcare and 401(k) plans

Ensure compliance with company policies and regulations, as well as federal and state labor laws

Manage employee relations, including conflict resolution and disciplinary action

Develop and maintain positive relationships with employees, managers, and other stakeholders

Analyze call center metrics and data to identify opportunities for improvement

Job Specification

Bachelor's degree in Human Resources, Business Administration, or related field

5+ years of experience in HR management, preferably in a call center environment

Knowledge of federal and state labor laws, including FLSA, FMLA, and ADA

Excellent communication and interpersonal skills

Strong problem-solving skills and ability to think creatively

Ability to multitask and prioritize in a fast-paced environment

Proficiency in HRIS, Microsoft Office, and other HR-related software

Ability to work independently and as part of a team

Telecommunications - Rawalpindi, Pakistan

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