Client Support Manager

Bachelors, Masters (Computer Science) Technical Education Preferred

• Responsible for smooth resolution of all Company related issues at CLIENT site.
• Required to work with SID, Engineering and other teams to ensure issues / errors are resolved in a timely manner.
• Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
• Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
• Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
• Support the client through internal processes to execute timely deployments and / or ensure smooth operations.
• Submit status reports to management summarizing completed projects / tasks.
• Responsible for total incident ownership, managing all high and critical incidents.
• Manage and execute ad hoc reporting requirements.
• Required to visit clients twice a year.

Job Specification

Above average skills in relational database management systems and ability to use SQL.

Excellent verbal and written communication skills.

Excellent teamwork skills.

Proven ability to influence cross-functional teams without formal authority.

Must be able to travel for assignments if required.

Location : Information Technology and Services - Islamabad, Pakistan

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