Client Services Executive

Overview

HR Officer | Talent Acquisition @carecloud

We are seeking a dedicated and proactive Client Service Executive to provide exceptional inbound and outbound support to US-based customers, insurance providers, and patients. The ideal candidate will have strong communication skills and experience in handling a variety of customer inquiries through phone calls, emails, and ticketing systems in a healthcare IT environment.

Responsibilities

• Handle inbound and outbound inquiries from US-based customers, insurance companies, and patients via phone, email, and ticketing systems.
• Respond promptly to customer queries, providing accurate information and assistance.
• Manage patient complaints and concerns effectively, offering appropriate solutions and alternatives within established timeframes.
• Follow up to ensure all issues are resolved satisfactorily.
• Adhere to communication procedures, guidelines, and company policies.
• Maintain high standards of telephone etiquette and professionalism.
• Provide daily sign-offs and reports to Team Leader / Supervisor.
• Ensure compliance with information security policies to protect sensitive data from unauthorized access or disclosure.
• Prioritize and manage tasks efficiently to meet deadlines and team goals.
• Collaborate with internal teams to ensure quality service delivery to all stakeholders.
• Perform any additional tasks assigned by the Team Leader / Supervisor.

Qualifications & Experience

Details

Location : Rawalpindi, Punjab, Pakistan

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