Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10 / 3, Islamabad, Pakistan | Posted on 07 / 18 / 2025
Job Description
Position Title : Client Account Manager
Timings : 4 : 00pm - 1 : 00am
Department : Business Development
About Us :
IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. We’re known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.
Position Purpose :
We are currently seeking talented and driven individual to join our team as Client Account Manager for US clientele. The candidates should possess a minimum of 2 plus years of experience in the service industry with multiple client accounts. Exceptional communications skills are paramount for this role.
Education & Professional Qualification :
Degree(s) / Major(s) : Bachelor or Masters in a relevant field from a reputed local / foreign University.Certification(s) : Not mandatory, but certification in a relevant field is a plus.Experience :
2+ years of relevant experience with US account management.Experience with the service industry would be a plus.Responsibilities :
Serve as the primary point of contact for assigned client accounts, owning the relationship from onboarding through ongoing delivery and retention.Monitor and ensure client satisfaction throughout the service lifecycle — proactively identifying friction points and resolving concerns before they escalate.Coordinate closely with internal delivery and project management teams to align resourcing, timelines and priorities with client expectations.Conduct regular client check-ins and strategic business reviews to assess satisfaction, gather feedback, and provide updates on performance and delivery progress.Collaborate with Sales and Executive Leadership to identify opportunities for account expansion (upsell and cross-sell), including additional developers or new service areas.Maintain a pulse on account health, usage patterns and relationship status to ensure retention and long-term success.Proactively track contract renewals and ensure timely discussions and adjustments to scope or team composition as needed.Identify "white space" and develop tailored growth plans per client recommending staffing additions or specialized services that align with their roadmap.Act as the client’s advocate by sharing their feedback, concerns, and suggestions with internal teams to help us improve our services.Work with satisfied clients to get referrals or ask if they’re open to sharing their story for a testimonial or case study.Log and maintain accurate, up-to-date client records, notes and reports in internal systems (CRM, reporting dashboards, etc.)Requirements
Bachelor’s degree in Business, Communications, or related field — or equivalent practical experience. (CS background is a plus).Excellent written and verbal English communication skills — must be fluent and professional for US client interaction.Proven experience managing international (especially US-based) clients in a service-based or tech environment3+ years of experience in client account management, customer success, or related roles — ideally within IT services, staffing, or consulting environments.Prior experience in a fast-paced, high-growth technology services or staff augmentation company.Proven ability to build trust and rapport with senior client stakeholders, including CTOs, Engineering Managers, and Project LeadsStrong communication and interpersonal skills, with the ability to manage expectations, deliver difficult news diplomatically, and maintain professionalism at all times.Familiarity with developer staffing models and understanding of how technical teams operate within client environments is a strong plus.Experience collaborating across departments, particularly with delivery / project management, technical recruiters, and leadership teamsAbility to manage multiple accounts simultaneously and prioritize competing client needs.Strong attention to detail with excellent follow-through on commitments and communications.A growth mindset and curiosity to learn about client industries, challenges, and how our services can continuously evolve to serve them better.EOBIProvident FundMedical Health InsuranceAccommodationCasual leavesPaternity LeavesMaternity LeavesRecreational area for in-house gamesWhy Should You Join IKONIC?
At IKONIC, we believe in providing opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as :
A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work / life balance. We know the value you bring in, and we aim to nurture it.Market Competitive Compensation based upon your professional qualifications and skill set.As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.Note : Above goals and job descriptions are indicative and subject to change. #J-18808-Ljbffr
