Client Service Datafeed, Specialist

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Client Service Datafeed, Specialist

role at

S&P Global . The

Client Service Datafeed Team

helps clients access and use datasets after purchase through various machine-delivery platforms. We support integration, troubleshooting, outages, migrations, usage review, and client retention efforts. Our team develops custom scripts and collaborates with sales to promote product adoption. We are committed to providing prompt, technical, and future-oriented service, guided by our core values of excellence, growth, collaboration, and integrity. About The Role Grade Level (for internal use) :

09 The Client Service Datafeed Team assists clients and internal stakeholders globally, providing frontline support and acting as an escalation point for unresolved queries. The role involves improving case handling efficiency and ensuring timely feedback to enhance client support. Assist the Client Service Datafeed Manager in guiding the team to prioritize workflows and meet / exceed expectations. Showcase best practices for SPGCI datasets post-sales support, collaborating with Commercial, Product, and Technology teams. Work with management and regional teams to optimize work processes. Reduce outstanding service requests in volume and time. Provide positive customer experiences, including handling calls during peak periods. Monitor SPGCI datasets usage proactively through internal tools. Develop basic API integration scripts and guides for common programming languages. Support API and web portal design, and self-service tools. Manage customer issues proactively and serve as the first escalation point. What We’re Looking For Required Skills : Bachelor’s degree in Computer Science, IT, Engineering, or equivalent. Experience in application support. Excellent customer support skills, both written and oral. Technical analytical skills, troubleshooting, root cause analysis. Knowledge of RESTful APIs (HTTP, OData). Preferred Skills : Understanding of commodity markets. Proficiency in Python, writing clean code, troubleshooting client code. Knowledge of SQL, Cloud Delivery Channels (Data Lake, Databricks, Snowflake, AWS). Familiarity with AI Large Language Models (LLMs), developing AI agents, working with structured datasets for AI. Work Schedule :

Ability to work in rotational shifts (APAC, EMEA, US hours). About S&P Global Commodity Insights We provide comprehensive insights into global energy and commodities markets, helping clients make informed decisions and create sustainable value. Our coverage includes oil, gas, power, chemicals, metals, agriculture, and shipping, supporting energy transition and market innovation. What’s In It For You? Our purpose is to catalyze progress through information, imagination, people, and technology. We aim to transform data into essential intelligence, helping organizations navigate risks and seize opportunities. Join our diverse team of over 35,000 driven professionals committed to making a global impact. Our Values Integrity, Discovery, Partnership — core principles guiding our work and relationships. Benefits Health & Wellness : Healthcare coverage. Flexible Downtime : Generous time off. Continuous Learning : Resources for career growth. Invest in Your Future : Competitive pay, retirement plans, education support. Family Perks : Benefits for partners and children. Additional Perks : Retail discounts, referral rewards. For more info :

Global Opportunities & Fair Hiring Practices We promote fairness, transparency, and merit in hiring, valuing diverse perspectives and fostering a respectful, collaborative culture to drive innovation. Recruitment Fraud Alert Be cautious of scam emails. S&P Global does not require payment for job applications or onboarding. Report suspicious activity to Equal Opportunity Employer We consider all qualified candidates without discrimination. For accommodations during the application process, contact Job ID :

Posted On :

Location :

Pasig City, Philippines

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