Technical Services Specialist

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries / concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Qualifications

O-Levels / Intermediate or above

Excellent English Written and Verbal Communication with IT background

American or neutral accent

Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

Provide assistance to customers with the claim filing process, including approving and denying claims via phone call

Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner

Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

Maintain swift responses to customers through phone call

Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions

Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue

Stay up to date by researching similar product symptoms to provide accurate solutions

Ensure compliance with all company policies, procedures, and practices

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