Customer Service Executive

Bachelor's degree in Business Administration or relevant field (or equivalent work experience) Job Description : Customer Service Executive

Responsibilities : - Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat - Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications - Process and manage customer orders, ensuring timely delivery and customer satisfaction - Handle customer complaints and resolve issues in a professional and timely manner - Maintain customer database and update customer records with accurate information - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling - Stay updated on product knowledge and industry trends to provide effective support to customers Job Specification

• Minimum 2 years of experience in customer service, preferably in the electrical / electronic manufacturing industry - Excellent communication skills, both verbal and written - Strong problem-solving and decision-making abilities - Ability to prioritize tasks and handle multiple customer inquiries simultaneously - Familiarity with CRM software and customer service tools - Attention to detail and accuracy in handling customer information - Ability to remain calm and professional in challenging situations - Proactive and self-motivated, with a strong desire to exceed customer expectations Electrical / Electronic Manufacturing - Islamabad, Pakistan

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