Customer Success Executive

APIMatic , through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers

APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence.

Job Responsibilities

• Drive and oversee customer adoption of the product, ensuring seamless integration and maximizing utilization to meet customer needs.
• Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives.
• Cultivate and maintain strong relationships with key customer stakeholders, serving as a trusted advisor and fostering collaboration.
• Serve as the primary point of contact and escalation for customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
• Leverage expertise as a subject matter expert to address customer concerns, provide tailored solutions, and optimize their experience with the product.
• Manage projects and initiatives for greater product adoption

What we are looking for;

Why Join us?

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