Customer Success Manager / Account Manager

Customer Success Manager / Account Manager

Join Huzzle's Talent Pool as a Customer Success Manager (CSM). At Huzzle, we connect Customer Success Managers (CSMs) from Associate to Senior levels with leading companies across the UK, US, Europe, and Australia. Our clients trust us to find the best talent, and we admit only top candidates into our talent pool to be matched with exclusive, long-term opportunities. You are hired in-house to work full-time as a valued member of the client team.

Who This Is For : You’re looking to build a stable, long-term career with ongoing development and support.

Overview

Your role is to manage relationships with clients, onboard and train users, drive retention and upsell opportunities, provide proactive support, and deliver data-driven insights to improve customer engagement and success.

Responsibilities

• Customer Relationship Management : Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise value from products / services.
• Onboarding & Training : Guide customers through onboarding to ensure a seamless experience and drive product adoption.
• Retention & Upselling : Identify opportunities to upsell / cross-sell solutions and reduce churn through proactive engagement.
• Proactive Support : Serve as the primary point of contact, address concerns, troubleshoot issues, and ensure client satisfaction.
• Data-Driven Insights : Analyse usage metrics and feedback to optimise engagement strategies and increase success rates.
• Collaboration : Work with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
• Customer Advocacy : Represent customer needs internally and champion solutions that drive long-term satisfaction.

Requirements

Benefits

Hiring Process

Note : By applying and completing our interview process, you will be added to our talent pool and considered for this and future global opportunities that match your skills.

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