Customer Success Manager (Video Calls. Work from Home.)

Customer Success Manager (Video Calls. Work from Home.)

Join to apply for the Customer Success Manager (Video Calls. Work from Home.) role at DemandHub

Get AI-powered advice on this job and more exclusive features.

Customer Success Manager (Video Calls. Work From Home.)

We're on a mission to help local businesses grow. Local businesses use our AI Agents to automatically communicate with website visitors, re-engage inactive clients, get online reviews and more - ultimately allowing them to grow their business and save time through the power of AI automation.

DemandHub is confidently backed by the same investors behind Shopify, Loom, Jobber and more. Our founders are successful tech entrepreneurs who built and sold their last startup (CognoVision) to one of the world’s largest tech companies (Intel) in a multimillion dollar acquisition.

As our Customer Success Manager, you’ll be the trusted partner guiding customers toward success with DemandHub. You’ll work hand-in-hand with our Senior CSM, sales, marketing, operations, and product teams to ensure customers get the most out of our platform. From onboarding new accounts to driving adoption and building lasting relationships, your work will directly impact customer satisfaction, retention, and growth.

What You’ll Do

• Welcome and onboard new customers, making sure they feel confident and supported from the start.
• Follow and improve our playbooks, templates, and workflows to deliver consistent, top-notch service.
• Partner with the Sr. CSM to track customer health, spot risks early, and jump in to help.
• Respond to customer questions over Zoom, phone, email, and live chat with professionalism and enthusiasm.
• Keep our customer guides and help content up to date so customers have the answers they need.
• Share customer feedback with the team so we can keep making DemandHub better.
• Collaborate with the Sr. CSM on initiatives to boost engagement and reduce churn.
• Learn our platform inside-out so you can confidently guide customers and troubleshoot issues.
• Bring your ideas for delighting customers and see them put into action.

What You Bring

Why You’ll Love Working Here

Seniority level

Employment type

Industries

Get notified about new Customer Success Manager jobs in Pakistan .

Customer Success Manager / Account Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr