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Customer Service Executive
Rythm LED Bulb OrganizationIslamabad, Islamabad Capital Territory, Pakistan30+ days ago
Job descriptionMinimum 2 years of experience in customer service, preferably in the electrical / electronic manufacturing industry Excellent communication skills, both verbal and written Strong problem-solving and decision-making abilities Ability to prioritize tasks and handle multiple customer inquiries simultaneously Familiarity with CRM software and customer service tools Attention to detail and accuracy in handling customer information Ability to remain calm and professional in challenging situations Proactive and self-motivated, with a strong desire to exceed customer expectations
Bachelor's degree in Business Administration or relevant field (or equivalent work experience)
Job Description : Customer Service Executive
Responsibilities :
- Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat
- Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
- Process and manage customer orders, ensuring timely delivery and customer satisfaction
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer database and update customer records with accurate information
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
- Stay updated on product knowledge and industry trends to provide effective support to customers
Job Specification
Electrical / Electronic Manufacturing - Islamabad, Pakistan
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Customer Service Executive • Islamabad, Islamabad Capital Territory, Pakistan
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