Customer Service Representative

Overview

CSR is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may also be responsible for processing orders, resolving customer complaints, and maintaining accurate records of customer interactions and sales. Successful CSRs must possess excellent communication and customer service skills, be comfortable using computer systems and software, and be able to work in a fast-paced, goal-oriented environment. Responsibilities

Make outbound sales calls to potential customers and respond to customer inquiries and concerns Provide information about product or service features, benefits, and pricing Process orders and maintain accurate records of customer interactions and sales Resolve customer complaints and ensure customer satisfaction Collaborate with team members to achieve sales targets in a fast-paced, goal-oriented environment Qualifications

Education : A high school diploma or equivalent is usually required; some roles may prefer or require a college degree for more specialized or technical sales Sales skills : Ability to persuade, negotiate, and close deals Communication skills : Excellent verbal and written communication for daily customer and colleague interactions Customer service skills : Strong listening and responsive service to meet customer needs Computer skills : Proficiency with computer systems and software used to manage interactions and sales Product knowledge : Understanding of the products or services, including features, benefits, and pricing Goal-oriented : Comfortable working in a fast-paced environment with sales targets and performance metrics Adaptability : Ability to adapt to changing customer needs, product offerings, and sales strategies Teamwork : Able to collaborate with colleagues and share knowledge Ethical behavior : Commitment to ethical conduct and compliance with company policies and regulations Location

Telecommunications - Rawalpindi, Pakistan

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