Inbound Customer Service Representative

Overview

Paragon Solution is a call center providing professional call center services to foreign clients and their customers in various parts around the globe, including the United Kingdom, Australia and the USA. Established over 8 years ago, our company continues to evolve and attract new clients. Due to recent expansion in our client base, we are looking for new staff to join our team! About the role

This is a fast-paced position with high volume call levels. You will possess the ability to use a computer, problem solve, multitask, provide excellent levels of customer service and achieve Key Performance Indicators. Benefits and perks

Friendly, safe and supportive work environment Inbound Campaign ( no cold calls ) Ongoing training and coaching Attendance / QA / Fuel allowances and overtime bonuses Rewards No sort of discrimination Job Duties

Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns / queries Offer support and solutions to customers in accordance with the company\'s customer service policies Other duties as requested Job Type

Full-time Salary : Rs55,000.00 - Rs75,000.00 per month Job Specification

Requirements : You must possess a friendly and professional phone manner, basic technical skills, writing skills and learn an industry-specific database, and able to multi-task. At least 1 -2 years of experience in a customer-facing job. Outstanding written and verbal communication skills. Strong time management and prioritizing skills. Quick innovative learners with an ability to adapt and add value. Optional : Please include a cover letter and a current resume. In your cover letter, please tell us know if your skills fit to our role requirements Telecommunications - Rawalpindi, Pakistan

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