Customer Service Representative

Join our team as a Call Center Agent in our Mars BPO. You will be the first point of contact for our customers, providing excellent service and resolving inquiries efficiently. Additional Information : Competitive salary and performance-based incentives. Opportunity for career growth within the company. Responsibilities : Handle inbound and outbound customer calls professionally and courteously. Provide accurate information and assistance to customers regarding products / services. Resolve customer complaints or issues in a timely manner. Document all interactions and transactions accurately in the CRM system. Adhere to company policies and procedures at all times. Job Specification

Qualifications : Strong communication skills, both verbal and written. Ability to multitask and work well under pressure. Good problem-solving abilities and attention to detail. Previous customer service experience preferred but not required. Willingness to work in rotating shifts, including evenings and weekends. Telecommunications - Rawalpindi, Pakistan #J-18808-Ljbffr