Call Centre Manager

Call Centre Manager

SAFA Worldwide Specs Pvt. Ltd., Pakistan

SAFA Worldwide Pvt Ltd is an international organisation with offices in Manchester UK and Karachi. Due to continued growth and success, we are now expanding into Islamabad and are recruiting for the following role :

Call Centre Manager

As Call Centre Manager, you will have responsibility for driving the sales performance of a team of Telesales Executives against ambitious KPI's and Targets. This is an autonomous, broad role with responsibility for recruitment, training, coaching, development, motivation, and the overall leadership and management of a team of 15 rising to 40 agents within the next 3 months.

Job Specification

To succeed in this role you will :

• Be an experienced Team Manager with at least 2 years’ experience, and a background in outbound sales / telemarketing.
• Be results-driven and highly sales orientated.
• Have a proven track record of leading and managing a team to consistently perform against stretching KPI's and targets.
• Be a natural leader who can motivate your team to excel.
• Have a comprehensive management toolkit, and enjoy coaching and developing individuals within the team.
• Be energetic, outgoing, and extremely results orientated, as well as highly autonomous.
• Be well-organised and a team player.
• Financial Services or Telecommunications knowledge would be an advantage.

LOCATION : ISLAMABAD (exact location to be confirmed)

SALARY : 40,000 to 60,000 Basic (based on experience) and a quarterly performance-based bonus scheme.

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