Business Analyst II - Salesforce

Overview

About the Role : Grade Level (for internal use) : 09

Job Title : Salesforce Business Analyst

The Team : The Information Platforms team is responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.

The Impact : You will work alongside a Salesforce and integrating systems Solutions Architect and other team members. You will use your salesforce skills and experience to help improve our Salesforce Platform. You will be involved in strategic planning and execution that will include working in all areas of Salesforce from Service Cloud, Sales Cloud, App Partners, Revenue Cloud, Lightning, Wave and more.

What’s in it for you : Would you like the opportunity to work on a team that will craft the future of the company\'s Salesforce Instances? You enjoy working to break down and solve complex problems by creating practical, maintainable, and scalable solutions. You\'re a great person that willingly collaborates, listens, and cares about your peers. This position will enable you to interact with an Agile team of in-house Salesforce and integration systems professionals from around the world. We are in search of a highly motivated Project Manager / Business Analyst who is excited about utilizing their technical project management skills to lead projects from conception to completion in an Agile environment across multiple CRM teams.

Responsibilities

• Manage projects for Salesforce.com implementations or customizations from an Agile perspective end-to-end
• Act as Agile Scrum Master, facilitate meetings including Daily Scrum, Retrospectives and meetings with other teams
• Dig in to complicated technical details surrounding software product requirements
• Work with and guide our Product Owners to fill in technical gaps in requirements
• Eliminate impediments which are beyond the teams responsibilities to protect the team so they can stay focused on their development work
• Support change management process for new improvements into production
• Identify ways to better utilize Salesforce for business process, and make recommendations on improvements
• Build a high-performing team which includes continuous improvement of the team dynamics and performance
• Manage CPQ and Billing projects for Salesforce.com implementations and customizations from Agile perspective
• Ability to do all the Salesforce configurations which includes building flows, reports, lightning pages, validation rules etc and should have strong troubleshooting skills to debug any issues

Qualifications

What’s In It For You

Our Purpose : Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People : We\'re more than 35,000 strong worldwide—so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values : Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits : We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include :

For more information on benefits by country visit :

Global Hiring and Opportunity at S&P Global : We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert : If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer : S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to

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