Assistant Manager Finance and Customer Support

Overview

Assistant Manager Finance and Customer Support — Posted on Aug 25, 2025. Total positions : 1. This role ensures smooth day-to-day operations of the department and oversees a team dedicated to resolving inquiries and providing support across various educational services. Responsibilities

Handle and resolve escalated fee-related customer issues. Implement and optimize customer support processes to enhance overall customer satisfaction. Keep the team informed about the latest information related to products, procedures and industry trends. Assess support statistics and generate detailed reports based on findings. Supervise and evaluate ongoing training efforts within the team. Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy. Manage the fee collection budget and targets effectively. Foster improved inter-departmental and cross-functional collaboration. Qualifications

Education : Minimum four years bachelors degree from an HEC-recognized local / foreign university. Preference for masters degree in finance / accounts. Experience : Minimum 3 years of experience in a similar function / industry. Understanding of customer ledgers, invoices, receivables, refunds and doubtful debts in an SAP environment. Proven experience as a customer support specialist, preferably within a similar environment. Strong conflict resolution abilities and impartiality. Results-oriented professional with the ability to drive projects from inception to execution. Interpersonal and communication skills. Job Details

Salary Range : PKR 130,000 to 130,000 / Month Job Type : Full Time / Permanent Gender : No Preference Minimum Experience : 3 Years Industry : Education / Training Job Function : Finance and Sales Industries : Professional Training and Coaching Additional information : Referrals increase your chances of interviewing. Sign in to set job alerts for “Assistant Manager Finance” roles. This posting is intended for applicants seeking to join Medical Billing Diploma Program - Riphah International University.

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