Technical Support Officer

Job Description : EyeCure Soft is looking for a detail oriented and technically skilled

Technical Support Officer

to join our team and help us ensure an excellent user experience for our customers. Role As a Technical Support Officer, you will be the first line of support for clients facing software-related issues. You will provide troubleshooting, technical guidance, and problem resolution to end users, while collaborating with internal teams to improve product performance and customer satisfaction. Key Responsibilities Respond to customer inquiries. Troubleshoot software problems and provide clear, step-by-step solutions. Document technical issues, resolutions, and customer interactions. Assist in onboarding new clients by providing training and support materials. Test software updates and provide feedback before release. Job Specification :

Requirements DAE / Bachelor’s degree in Information Technology, or related field. 1–3 years of experience in a technical support or helpdesk role. Excellent communication and problem-solving skills. Familiarity with Windows and web-based applications. Ability to grasp new software tools and platforms quickly. Basic understanding of databases, networking, Windows installation & trouble shoot Job Rewards and Benefits : Communication,Incentive Bonus,Leaves,Provident Fund,Transport #J-18808-Ljbffr