Technical Support Engineer Specialist (Islamabad)

Industry : IT Support and Networking

Location : Islamabad

We are currently looking for a Technical Support Engineer Specialist in the Customer Care Department of our Islamabad – Office with practical experience and knowledge responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. Qualification : BS / MS in Electrical Engineering. Experience : 1-2 Years Job Description :

– Report Diagnostics thrice a week.

– Timely Alarms clearance & queries (internal & external).

– Ticket Closure within set SLA.(JSM).

– Up to date with the latest advancements in products.

– Making sure the team is following the SOPs for all cases.

– Assuring 100 percent answer ratio of Incoming calls.

– Ensuring timely response to emails within set SLA.

– Ensuring all the tasks associated with the NOC team are completed.

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