Customer Services Specialist
ibex. PakistanKarachi Division, Sindh, Pakistan30+ days ago
Job descriptionMedical insurance & OPD Provident fund with investment options Leave encashment Annual leaves On-the-job training Two days off per week Ergonomic furniture and infrastructure Referral rewards Annual increment Conveyance and loan facilities Employee appreciation programs Assist customers with their purchases made through our e-commerce website Deliver exceptional customer service aligned with performance objectives and core values Respond promptly to customer inquiries via email and chat Handle customer interactions in a friendly, efficient, and attentive manner Document each customer query and its resolution Provide alternatives for products / items not available on the website Follow standard processes and procedures for resolutions Stay updated with system information and process changes Manage objections and customer pushbacks effectively Seniority level : Entry level Employment type : Full-time Job function : Other Industry : Outsourcing and Offshoring Consulting
Join us to apply for the Customer Services Specialist role at ibex Pakistan .
We are seeking exceptional individuals who can transform the customer experience (CX) with their wit and customer-centric approach. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written communication and maintain a positive attitude. The ideal candidate is a keyboard wizard with quick problem-solving skills to deliver outstanding customer service.
Qualifications
- O Levels / Matriculation or above
- Excellent written and verbal English communication skills
- Must have at least 40 WPM typing speed
- Proficiency with MS Office, especially MS Excel and MS Word
Perks of Being an Ibexian
The salary for this position is up to Rs. 90,000 / month. We value great work and reward deserving employees, regardless of past experience or credentials. What matters most is your contribution and the value you add to our team.
Responsibilities
Additional Details
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Customer Service Specialist • Karachi Division, Sindh, Pakistan
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