Customer Service Specialist

Overview

Chapal is an emerging yet a globally-recognized company providing a reliable platform to deploy cloud infrastructure using high-end and purpose-built data centres. Probably having the fastest cloud platform across the world, the rapidly-growing startups and large enterprises trust Chapal to run their databases and applications with minimum latency in order to become faster, more innovative and agile. With us, the clients get to discover and break the boundaries of scalability, performance and reliability. Our platform is ideal for high-end traffic platforms where availability is critical. In short, we build custom solutions that matches the unique needs of our clients. Chapal is becoming one of the leading cloud service providers operating from Pakistan.

Area : Block 9, Clifton

Role Overview

Chapal is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He / She will be responsible for catering to the customers’ queries about products and the company’s policies regulating around the products. He / She must be competent and active enough to communicate with customers through various channels.

Disclaimer : This is not a sales target based job.

Job Responsibilities

• Cater to customers via chat support, emails, social media platform and calls with enthusiasm and active listening
• Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT)
• Identify issues with customers, investigate queries, and report issues and / or suggest potential ideas to improve the customer lifecycle
• Work with team members to test and improve performance using the Customer Relationship Management software

Job Requirements

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