E-Commerce Customer Service Specialist

Job Description :

We are a fast-growing e-commerce business operating on Amazon, eBay , and other marketplaces in UK and USA . We are looking for a highly motivated, detail-oriented, and tech-savvy Customer Service Specialist to join our team.

The ideal candidate will have excellent English communication skills, strong analytical ability, and a passion for solving problems. You’ll be handling customer service inquiries, returns, disputes, and account health across multiple marketplaces.

Key Responsibilities :

• Handle customer inquiries, messages, and cases across Amazon and eBay
• Communicate clearly and professionally with customers in written English.
• Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
• Manage return requests, and coordinate with couriers .
• Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
• Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback.
• Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
• Collaborate with internal teams (warehouse, fulfillment, suppliers) to ensure smooth operations.
• Document customer service processes and contribute to the development of SOPs for future growth.
• Stay updated on Amazon, eBay, and marketplace policy changes to ensure full compliance.

Key Requirements :

Benefits :

Applicants from Johar Town and nearby areas will be preferred.

Job Specification :

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