Global Operations Specialist

Overview

Description Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, Zones is a Minority Business Enterprise (MBE) in business for over 35 years and partners with Microsoft, Apple, Cisco, Lenovo, Adobe, and more. Zones is committed to building digital infrastructures that change the way business does business and to providing end-to-end IT services. Follow Zones on LinkedIn and Facebook. Position Overview

The Global Operations Specialist is responsible for analyzing the organization's sales performance and operational efficiency worldwide. This role involves supporting global sales teams and executives by providing detailed sales and market analysis, including pipeline assessment, forecasting, historical sales analysis, and market potential evaluation. The specialist will also implement and maintain sales automation tools in various regions to enhance organizational value. What You Will Do As a Global Operations Specialist

Employees in this role should apply independent judgement and demonstrate analytical abilities in decision-making. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Your Responsibilities Will Include

Coordinate with partners and sales operations globally Support global onboarding of partners and internal teams with tools, documentation, and process training Analyze trends and performance metrics to identify opportunities for efficiency and growth Manage global portals, ensuring updated catalog and prices Provide daily operational support Monitor invoicing and address payment delays Deliver business intelligence through reporting and analysis Build relationships with sales and corporate support leadership Communicate frequently and effectively Drive results and follow through Participate in calls for communication, improvement, and alignment What You Will Bring To The Team

At least 5 years of Data Analyst, Business Intelligence, Financial Analyst, or Operations Analyst experience Experience in offshore / out-sourced environments, sales, business operations, or marketing with project coordination Effective communication skills across all levels of business Advanced Excel skills in MS Office tools, especially Excel and Power BI for advanced modeling and data analysis Detail-oriented with high accuracy Ability to work in a fast-paced environment and meet deadlines Excellent customer service and account management skills Strong analytical, problem-solving, and decision-making abilities Neutral accent with good articulation and professional escalation management Outstanding presentation and communication skills Graduate – in any discipline Benefits & Equal Opportunity

Zones offers a comprehensive Benefits package. We are committed to fostering an inclusive and diverse workplace. Benefits include employee life insurance, health coverage for employees and dependents, optional discounted coverage for parents, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym. We are an equal opportunity employer and provide a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Shift Timings : 8 : 00 PM to 5 : 00 AM (PK time)

#J-18808-Ljbffr