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Operations Team Leader
Finleap Financial Services (Private) LimitedIslamabad, Islamabad Capital Territory, Pakistan29 days ago
Job descriptionStrong understanding of product (Offline & Online), consumer lending, or payment operations. Knowledge of credit lifecycle management, KYC / AML processes, and regulatory compliance. Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards. Excellent problem-solving skills with a process improvement orientation. Strong stakeholder management and communication skills. Ability to thrive in a fast-paced fintech environment. Bachelor’s degree in Business Administration, Finance, Economics, or related field (Master’s preferred). Experience in offline product-based installment verification is highly desirable. Familiarity with Off-Line & API-based system integrations and payment processing platforms. Transaction processing accuracy and turnaround time. Delinquency and default rate management. Operational cost efficiency. Compliance and audit success rate.
Key Responsibilities
- Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.
- Facilitate the customer application process on field
- Monitor and resolve operational bottlenecks, system errors, and payment failures.
- Serve as the operational point of contact for partner merchants.
- Coordinate with merchants for reconciliation, dispute resolution, and process improvements.
- Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.
- Monitor repayment performance, delinquencies, and default trends.
- Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.
- Work closely with customer support teams to resolve escalated customer issues.
- Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.
- Generate and present performance reports to senior management.
- Identify trends and recommend process automation or optimization opportunities.
Key Skills & Competencies
Qualifications & Experience
KPIs
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Team Leader • Islamabad, Islamabad Capital Territory, Pakistan
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