Call Center Manager

Responsibilities

Must be able to conduct interviews with experience of hiring and firing.

Must be able to provide full proof training sessions.

Ensure effective traffic management through adherence on the floor.

Guide and monitor Team Leader in achieving targets on daily basis.

Promote a conductive working environment for all employees and ensure discipline on the floor.

Assist in implementation and maintenance of highest level of quality assurance systems within the call center.

Maintain record of the performance of his team leaders and deliver performance appraisals periodically.

Job Specification

Must be fluent in speaking English with good communication skills.

Must have the experience of 2 years in Call Center industry.

Must be located around Bahria Town Phase 7 and 8.

Telecommunications - Rawalpindi, Pakistan

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