Call Center - Lead Agent

Each

Lead Agent

is responsible for generating a sales lead of Rs 100,000 (minimum). The agent has to establish his potential clientele database and keep follow up regularly. Job Responsibilities Making outbound phone calls to our donors, members and prescribers Be focused on treating every call respondent with enthusiasm for generation of funds. Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued. Engaging in active listening with callers, confirm or clarify information and manage the call according to training. Accurately enter customer and claim information into system database. Maintain a strong work ethic with a total commitment to success each and every day. Collaborate with fundraising team to stay updated on upcoming events and activities. Provide warm professional donor support; Accurately collect details for donors in an organized and timely manner; Resolve donor issues and answer questions by phone, or referring them to communication teams. Experience with CRM software is an advantage Job Specification

Three years prior call center or customer service-related experience preferred. Knowledge and success in overall previous performance that includes Sales especially. Excellent written, verbal and interpersonal communication skills. Dependable, accurate and detail oriented. Graduate or above Strong PC skills with a focus on Microsoft Office products Non-Profit Organization Management - Islamabad, Pakistan #J-18808-Ljbffr