Experience Dispatcher

Company Description i Concepts is a versatile solutions provider offering expertise across multiple domains including BPO services, data entry, IT solutions, printing, legal and financial services, and business consultancy. With skilled management, trained staff, IT support, and 24 / 7 availability, the company specializes in outbound and inbound call center services such as marketing, surveys, lead generation, sales, customer care, and tech support. i Concepts also provides advanced data handling, including data mining, processing, content writing, and virtual assistance. Their comprehensive offerings extend to web design and development, printing, and event management. Dedicated to delivering high-quality outcomes, i Concepts focuses on innovative solutions tailored to meet diverse client needs.

Role Description This is a full-time on-site role for an Experienced Dispatcher based in Lahore. The Dispatcher will oversee and coordinate efficient scheduling and routing of resources and staff to ensure timely execution of operations. Key responsibilities include managing communication channels, dispatching personnel and equipment, monitoring ongoing assignments, and addressing any issues that arise to maintain operational flow. The role also involves maintaining accurate logs and records, collaborating with team members, and delivering exceptional service to clients.

Qualifications

Strong organizational, scheduling, and time-management skills to effectively dispatch resources and oversee operations.

Proficiency in communication and interpersonal skills to coordinate between teams and clients, and to ensure smooth execution of tasks.

Problem-solving aptitude and decision-making skills to handle real-time challenges and maintain operational flow.

Familiarity with logistics or dispatch management tools and technology is a plus.

Ability to work under pressure in a fast-paced environment with attention to detail and accuracy.

Prior experience in operations, logistics, or a related field is preferred.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Telephone Call Centers

Lahore District, Punjab, Pakistan

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