Customer Service Representative / Dispatcher (Night Shift – US based Operations)

Customer Service Representative / Dispatcher (Night Shift – US based Operations) We are looking for experienced and professional Call Center Agents / Dispatchers to manage reservations, customer communication, and driver coordination for a U.S. based company.

Only apply if you have prior experience handling international calls or working in a U.S. campaign.

What You’ll Be Doing :

Handle inbound calls, emails, and messages from U.S. clients regarding reservations, quotes, and service updates.

Enter booking details accurately in the dispatch / reservation software.

Coordinate with drivers and affiliates for timely pickups and smooth service delivery.

Track ongoing trips, handle real-time issues, and communicate updates clearly.

Maintain customer satisfaction through professional, proactive communication.

Must-Have Qualifications :

✅ Minimum

2 years’ experience

in a

Call Center / Dispatcher

role (preferably night shift, U.S.-based clients).

Excellent English

communication skills, spoken and written.

✅ Strong

typing speed

and familiarity with computer systems.

✅ Ability to

multitask efficiently

under pressure and manage time-sensitive operations.

Detail-oriented , reliable, and punctual, no attendance issues tolerated.

✅ Comfortable working

evenings, nights, weekends, and U.S. holidays .

✅ Must be willing to work

on-site (no remote option) .

What We Offer :

Competitive Salary + Performance Bonuses

Professional office environment DHA, phase 1, Lahore

Long-term growth opportunities within U.S. based accounts

Exposure to international standards of customer service and dispatch operations

Please Do NOT Apply If :

You have no prior call center or dispatcher experience.

You cannot speak fluent, confident English.

You are looking for remote or part-time work.

You are not available for night shifts.

How to Apply : Send your updated resume to Include a short paragraph about your relevant experience and why you’re the right fit.

Seniority level

Entry level

Employment type

Full-time

Industries

Outsourcing and Offshoring Consulting

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