Customer Success Manager

About Qureos

Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively . Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes not guesswork.

We are rapidly scaling across MENA and the US , and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos.

Role Overview

As a Customer Success Manager, you will manage the entire post-sale customer lifecycle onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.

You will manage a portfolio of mid-market and enterprise customers across MENA and the US , ensuring they meet their business objectives and renew successfully.

Key Responsibilities

• Own the customer lifecycle : Lead onboarding, adoption, renewals, and expansion across 30+ accounts.
• Drive measurable outcomes : Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.
• Act as a strategic consultant : Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.
• Champion customer advocacy : Represent customer needs internally to influence product, marketing, and sales decisions.
• Retention & growth : Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.
• Cross-functional collaboration : Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.
• Track success metrics : Report on retention, adoption, satisfaction, and revenue expansion.

What We’re Looking For

Why Qureos?

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