Customer Success Manager

Description

As a Customer Success Manager, you’ll be the main point of contact for our clients, helping them to achieve success with the Liveforce platform. This role is ideal for a personable, proactive professional who enjoys problem-solving, building relationships, and ensuring that clients gain the most value from our solution. Key Responsibilities

Lead new clients through onboarding, ensuring a smooth transition and full understanding of the platform’s features. Serve as the primary contact for clients, developing strong relationships to drive product adoption and satisfaction. Address client inquiries, troubleshoot issues, and ensure timely solutions to maintain high levels of satisfaction. Gather client feedback and insights, advocating for customer needs with internal teams to improve product offerings and user experience. Identify opportunities for account expansion and renewals, presenting solutions that align with client goals and business needs. Conduct regular check-ins with clients to assess engagement, address concerns, and promote product updates. Monitor and analyze client usage data, providing actionable insights to improve customer success strategies. Requirements

3+ years in a customer success, account management, or client-facing role, preferably in SaaS or tech environments. Excellent verbal and written communication skills, with an ability to explain complex concepts in simple terms. Strong interpersonal skills, with a talent for building trust and long-term relationships with clients. Proven ability to analyze issues, troubleshoot effectively, and think creatively to resolve client concerns. Comfortable using CRM systems, data analytics tools, and customer success platforms. Strong time-management abilities and attention to detail, with experience managing multiple accounts simultaneously.

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