Customer Experience Specialist

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Salary :

Up to PKR 55,000 Working Hours :

9 Key Responsibilities : Interact with customers to provide and process information in response to inquiries, concerns and requests about products and / or services. Collaborate and build relationships with customers to strengthen service competitiveness Communicate timely back to customers, track and resolve any issues regarding the service Contribute to customer development role Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score Job Specification

Job Specification : O Levels / Matric or above Age limit : 18-45 Excellent command over English, with good American or Neutral accent Proficiency with MS Office particularly MS Excel Flexibility & Adaptability Customer-centric attitude Emotional Intelligence and Critical Thinking Self-motivated, assertive and responsive

#J-18808-Ljbffr