Customer Care Specialist

Customer Support responsibilities include : Handling and resolving customer inquiries via live chat in a timely and accurate manner Providing accurate, valid, and complete information by using the right methods and tools Keeping records of customer interactions, processing customer accounts, and filing documents Taking the extra mile to engage customers and build sustainable relationships of trust through open and interactive communication Managing complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Job Specification

Customer Support Requirements and skills : Fluent in writing and speaking English language Knowledge of Microsoft Excel Excellent communication and problem-solving skills Location : Information Services - Rawalpindi, Pakistan

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