Customer support job

Job Description

We are seeking a dedicated and detail-oriented Customer Support Representative and

Patient Scheduler (Female candidates are strongly encouraged to apply)

to join our healthcare support team. In this role, you will be responsible for assisting patients with appointment scheduling, verifying information, and providing excellent customer service. You will serve as the first point of contact for patients, ensuring they feel supported and guided throughout their healthcare journey. The ideal candidate will have strong communication skills, patience, and the ability to handle sensitive medical information with confidentiality and professionalism.

Key Responsibilities

Answer inbound calls, emails, and online requests from patients in a courteous and professional manner. Schedule, reschedule, and confirm patient appointments according to healthcare providers’ availability. Verify and update patient demographic and insurance information accurately. Provide information about services, procedures, and appointment policies.

Requirements

Strong English communication skills (both verbal and written). Basic computer proficiency (MS Office). Ability to multitask, prioritize, and manage time effectively.

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