Customer Support Associate

At Avaza, our Customer Success team is dedicated to helping customers get the most out of our platform. We’re looking for a friendly and tech-savvy team member who enjoys solving problems, understanding customer needs, and providing top-notch support. As a Customer Support Associate, you’ll be the first point of contact for Avaza customers, assisting them with onboarding, training, and technical or product-related questions. Your role is key in building strong customer relationships and ensuring they have a smooth experience using Avaza. This role offers a competitive salary of PKR 60,000 – 80,000 per month (based on experience), along with a range of benefits. Key Responsibilities

Assist new customers in getting started with Avaza. Provide clear and timely support via chat, email, or calls. Guide customers to the right solutions for their issues. Reach out to inactive users to help them re-engage. Collaborate with internal teams (Customer Success, Sales, Product, Design) to improve customer experience. Maintain customer satisfaction by managing expectations effectively. Help create and update Support Documentation / FAQs. Suggest content ideas to enhance user experience. Core Skills & Competencies

Bachelor’s degree or equivalent experience

(fresh graduates are welcome). Strong written and verbal communication skills in English . Tech-savvy with a problem-solving mindset —comfortable learning and explaining software features. Detail-oriented and organized , with a passion for helping customers. Ability to work in shifts

to support customers across different time zones. Team player with a proactive approach

to improving customer experience. Interested?

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