Customer Support Associate - Nurole : The Board Search Specialist

Customer Support Associate - Nurole : The Board Search Specialist

Job Openings Customer Support Associate - Nurole : The Board Search Specialist

About the job Customer Support Associate - Nurole : The Board Search Specialist

Job Description : About the role

We are looking for a highly professional and personable Customer Support Associate to be the first point of contact for our members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with Nurole has an excellent experience. This is a fully remote role , ideal for someone with strong communication skills, attention to detail, and a service-oriented mindset.

Key responsibilities

• Be the first point of contact for all incoming enquiries via email and the platform, ensuring they are responded to promptly and professionally.
• Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.
• Support the processing and evaluation of membership requests and referrals.
• Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.
• Provide general support to internal teams when needed, including diary management and external scheduling, to ensure smooth day-to-day operations.
• Maintain clear and accurate records of enquiries and escalate issues where appropriate.

Skills & experience required

Personal attributes

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