Customer Support Specialist - Work At Home

Customer Support Specialist - Work At Home

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities :

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and / or services.
• Collaborate and build relationships with customers to strengthen service competitiveness.
• Communicate timely back to customers, track and resolve any issues regarding the service.
• Contribute to customer development role.
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification

Minimum Qualifications :

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