Customer Support Specialist
IbexKarachi Division, Sindh, Pakistan30+ days ago
Job descriptionO Levels / Matric or above. Age limit : 18-45. Excellent command over English, with good American or Neutral accent. Proficiency with MS Office particularly MS Excel. Flexibility & Adaptability. Customer-centric attitude. Emotional Intelligence and Critical Thinking. Self-motivated, assertive and responsive.
Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location : Karachi, Lahore & Islamabad
Salary : Up to PKR 55,000
Working Hours : 9
Job Shift : Rotational
Key Responsibilities :
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and / or services.
- Collaborate and build relationships with customers to strengthen service competitiveness.
- Communicate timely back to customers, track and resolve any issues regarding the service.
- Contribute to customer development role.
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Job Specification :
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Customer Support Specialist • Karachi Division, Sindh, Pakistan
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