Customer Support Specialist - Work At Home

Customer Support Specialist - Work At Home

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Key Responsibilities : Interact with customers to provide and process information in response to inquiries, concerns and requests about products and / or services. Collaborate and build relationships with customers to strengthen service competitiveness. Communicate timely back to customers, track and resolve any issues regarding the service. Contribute to customer development role. Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score. Job Specification

Minimum Qualifications : O Levels / Matric or above. Age limit : 18-45. Excellent command over English, with good American or Neutral accent. Proficiency with MS Office particularly MS Excel. Flexibility & Adaptability. Customer-centric attitude. Emotional Intelligence and Critical Thinking. Self-motivated, assertive and responsive. Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM.

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