Account Manager

Agency Management Advisor :

Responsibilities

Host Management

Recruit, train, and manage contracted local hosts to increase quantity and engagement. Monitor host performance to ensure compliance and reduce violations. Support hosts in improving streaming skills and audience interaction to drive revenue growth. Develop host growth plans, track streaming data, and provide performance feedback. Agency Management

Maintain and expand relationships with local agencies to support host recruitment and management. Regularly evaluate agency performance and provide strategic and resource support. Motivate and train agencies to improve contribution and engagement. Act as a communication bridge between agencies and the company to ensure compliance and policy implementation. Event Operation

Plan and execute localized online / offline events to increase user engagement and retention. Create innovative activities based on festivals, local culture, and trending topics to enhance platform atmosphere. Collaborate with the marketing team to boost event exposure and user conversion. Monitor event data, analyze outcomes, and optimize future activities. Requirements

Bachelor’s degree or above in Marketing, Media, Internet, or related fields preferred. Familiar with livestreaming / short video / social media industry, with relevant operation or management experience. Strong communication and coordination skills with cross-cultural communication ability. Data-driven mindset, capable of identifying problems and proposing optimization strategies. Fluent in English; proficiency in Urdu / local languages is a plus. Core Competencies

Execution : Ability to efficiently implement and drive host, agency, and event strategies. Innovation : Strong creativity in event planning, integrating local culture into activities. Accountability : Responsible for performance and team goals, able to work under pressure. Analytical Thinking : Data-driven approach to review performance and optimize strategies. User Management Advisor :

Key Responsibilities

VIP User Management :

Enhance VIP user satisfaction, engagement, and loyalty. Develop and implement incentive strategies tailored to the Pakistan market to boost user retention and conversion. Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth. Data Analysis :

Utilize tools like Excel and SQL to analyze user behavior and transaction data, driving data-informed operational strategies. Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly. Event Planning & Execution :

Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation. Manage the entire event lifecycle, from planning through execution to post-event evaluation, while overcoming challenges such as resource limitations and low user engagement. User Needs & Service Management :

Conduct regular monthly surveys to understand user needs and behaviors, optimizing user experience and product features accordingly. Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users. Job Requirements :

Education & Language :

Bachelor’s degree or higher, preferably in STEM fields such as Mathematics, Engineering, Computer Science, or Statistics. Proficiency in English with strong cross-team communication skills and multicultural adaptability. Data & Logic Skills :

Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies. Strong logical thinking and problem-solving skills, capable of making quick decisions in complex environments. Execution & Career Ambition :

High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement. Clear career ambition in user operations and management, with a desire to drive innovation and achieve outstanding results. User Operations & Customer Service Experience :

Extensive experience in user operations and customer service, especially in handling high-value VIP user needs. Ability to efficiently manage user relationships, quickly address and resolve user issues, and optimize processes to enhance satisfaction and retention.

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