Technical Account Manager

Overview

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.

As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers\' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

• This is a remote job.

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What You’ll Be Doing

Technical Consultation & Architecture Design

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.

Proactive Customer Engagement & Growth

Manage and maintain DigitalOcean’s key accounts

Advocacy & Cross-Functional Collaboration

Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.

Tooling & Efficiency

Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.

What We’ll Expect From You

Technical Expertise

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.

Customer-Centric Approach

Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.

Communication Skills

Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.

Adaptability & Initiative

Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.

Extra Credit

Why You’ll Like Working for DigitalOcean

Note : This is a remote position.

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