IT Administrator (Remote, Full-Time) [HRPS] PK

About Smart Working

At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being. Our mission is simple : to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally. Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world. About the Role

We’re looking for an

IT Administrator

to manage and support internal IT environment and infrastructure. In this role, you’ll be responsible for maintaining system availability, ensuring compliance with security and ISO 27001 controls, and providing day-to-day technical support across the business. You’ll work closely with the Engineering and Product teams to troubleshoot environment issues, manage access controls, and maintain reliable network and endpoint performance. This is a long-term, hands-on position suited to someone with strong systems knowledge, a methodical approach to problem-solving, and an enthusiasm for continuous improvement in IT operations. Responsibilities

System Administration – Administer and support internal IT infrastructure and cloud environments, including Windows Server, Active Directory, and Azure AD User Management – Manage user accounts, roles, and permissions across on-prem and SaaS systems Technical Support – Provide 1st and 2nd line support for hardware, software, and network connectivity issues Security & Compliance – Maintain alignment with ISO 27001 and internal security policies, including regular access reviews, backup checks, and endpoint protection Networking – Configure and maintain VPNs, firewalls, and network security tools to ensure connectivity and data protection Documentation – Create and maintain internal IT documentation, process guidelines, and asset inventories Collaboration – Work closely with Engineering and Product teams to troubleshoot internal system issues (e.g., AWS or build pipeline connectivity) Device & Onboarding Management – Support onboarding and offboarding activities, including new device setup, configuration, and lifecycle management Requirements

3+ years of experience supporting and administering Windows Server environments 3+ years managing Microsoft 365 environments, including Exchange, Teams, and SharePoint 3+ years of experience with networking and security, including firewalls, VPNs, and endpoint protection Solid understanding of Active Directory, Azure AD, and identity access management principles Proven ability to troubleshoot hardware, software, and network issues across distributed environments Strong attention to detail, methodical problem-solving, and documentation skills Familiarity with ISO 27001 compliance and IT security best practices Excellent communication skills, with the ability to support users and collaborate across teams Nice to Have

1+ year of experience in endpoint management (e.g., Intune, SCCM, or equivalent) Experience supporting hybrid cloud environments (e.g., AWS, Azure) Exposure to automation scripting (PowerShell, Bash, or Python) Prior experience working within SaaS or tech product companies At Smart Working, you’ll never be just another remote hire. Be a Smart Worker — valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition. If that sounds like your kind of place, we’d love to hear your story. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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