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ERP System Administrator

ERP System Administrator

GigalabsGujrat, Punjab, Pakistan
29 days ago
Job description

Job Brief :

Employment Type : Contract Based

Location : Remote, Full Time

Time Zone : 12PM-9PM (04 Hours Overlap)

Project Duration : 6 months with the possibility of extension

Responsibilities :

  • Provide strategic guidance for ERP systems hosted on prem, in cloud or as SaaS services as required
  • Help identify technical problems and propose solutions in line with problem and resolution management processes.
  • Monitor, analyze and propose performances optimization of the supported infrastructure and systems.
  • Develop and maintain detailed technical documentation as needed.
  • Assist the Service Owner and Team Lead in the delivery of Service Delivery Agreements (SDAs) to customers
  • Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs
  • Be a go-to expert for troubleshooting ERP related issues
  • Manage, prioritize and take ownership of tasks assigned to ERP team as required.

Requirements :

  • Extensive ERP administration experience, including upgrades and patching
  • Provide operational and deployment support for all ERP services hosted on-premises and cloud
  • Design, install, configure and support ERP infrastructure components
  • Perform environment clones, migrations and deployments to production environments
  • Assist in the infrastructure refresh and migration to cloud related projects
  • Perform capacity management, and monitor, analyze and propose improvements to the ERP services
  • Assist, plan, and conduct disaster recovery tests
  • Good scripting skills using Linux shell, Oracle SQL and / or other automation tools
  • Ability to work under pressure with minimum supervision.
  • Customer-centric approach to delivery and problem solving.
  • Provide on-call support (either on-site or remotely using VPN connectivity) outside normal working hours as required on a rotational basis
  • Experience with ticketing systems (ServiceNow or similar)
  • Experience with collaboration tools (Confluence, Jira, etc.).
  • Relational Databases (Oracle, Microsoft SQL Server)
  • Experience in integrating with Oracle Cloud products such as Taleo, EPM Planning, Oracle Integration Cloud, etc.
  • Experience with Ansible or related IT automation tools

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    System Administrator • Gujrat, Punjab, Pakistan