Client Communication Manager (CSR) - Full-Time, On-Site

Overview

Full-Time, On-Site (NOT a Remote Position)

Company : DrivenStack

About Us

At DrivenStack, we do everything related to AI, Automation, and CRMs. We work with tools like GoHighLevel, Zapier, Airtable, and more, serving clients globally through Fiverr, Upwork, LinkedIn, and DOs.

Our culture - transparency, accountability, and growth.

We invest in training, subscriptions, and tech to ensure our team always stays ahead of the curve.

About This Role

We are hiring a Client Communication Manager who will be responsible for managing chats on Fiverr, Upwork, and Gmail — handling inquiries, collecting requirements, and keeping client communication sharp, professional, and context-aware.

This is not a typical "VA-style" support job. It’s a dynamic, high-paced role where you’ll be the face of our business to clients, expected to think critically, communicate with confidence, and grow in your understanding of the technical services we offer.

Key Responsibilities

• Handle real-time chats and emails with clients regarding CRM, automation, and technical service inquiries.
• Understand client goals and project scopes to pass accurate details to the team.
• Track and manage context across conversations using internal systems
• Stay updated on the tools we use (GHL, Zapier, Trello, etc.) to answer queries confidently
• Escalate complex or technical cases to relevant team leads with clear internal notes.
• Follow SOPs and maintain quality, speed, and tone in all communications.

Who You Are

ability to grow

Why Work With Us

Apply Now! Be part of a DrivenStack that values innovation, collaboration, and growth. We look forward to welcoming you to our team : )

Form Link : Qualifications

ability to grow

Employment Details

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