Remote Call Center Representative

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Position Overview MCI is a fast‑growing tech‑enabled business services company delivering Customer Experience, Business Process Outsourcing, and cloud technology solutions across various industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Position Details Type :

Full‑Time Pay :

Hourly

Key Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Resolve customer issues on the first call through effective problem‑solving.

Research and retrieve information across systems to support customer needs.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow scripts, policies, and procedures while using available resources.

Protect customer privacy and handle sensitive information appropriately.

Escalate complex issues to the appropriate team members.

Stay current with training, updates, and program knowledge.

Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Previous call center experience.

Work‑from‑home experience.

Strong command of the English language (written and spoken).

High language proficiency in English .

Typing speed of at least 20 WPM.

High‑speed internet connection.

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Familiarity with Windows operating systems.

Skilled in troubleshooting and follow‑up.

Ability to multitask and self‑manage effectively.

Excellent interpersonal skills.

Prerequisites

Must reside within 80 km of our office.

High‑speed internet connection.

A quiet, appropriate work environment.

Conditions of Employment

Must be authorized to work in the country where the job is based.

Must be willing to submit to background and security investigations with a fingerprint.

Must be willing to submit to drug screening.

Compensation and Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Health Maintenance Organization coverage and dependent coverage.

Dental coverage.

Free meal during training sessions.

Career growth and learning opportunities.

Allowances for rice, clothing, laundry, and meals.

Performance and loyalty bonuses.

Employee shuttle services.

Company retreats and off‑site events.

Employee recognition and rewards.

Physical Requirements The role requires sitting / standing for long periods while using a computer and telephone headset. Employees may need to move about the office, reach in any direction, and lift up to forty (40) pounds.

Reasonable Accommodation MCI provides reasonable accommodation for qualified applicants and employees with disabilities unless it would cause undue hardship.

Diversity and Equality At MCI and its subsidiaries, we embrace differences and are committed to a diverse, equal‑opportunity work environment. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, religious or spiritual belief, or protected veteran status. MCI will consider qualified applicants with criminal histories in compliance with local and federal requirements.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Outsourcing and Offshoring Consulting

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